Search results for "Student satisfaction"
showing 10 items of 14 documents
Sykepleiestudentenes kliniske praksis – om klinisk læringsmiljø og studenttilfredshet
2020
Nurse practice – clinical learning environment and student satisfaction
 The purpose of this study was to investigate nursing students’ satisfaction with the clinical learning environment during clinical practice. A questionnaire was distributed to nursing students at a university (N=250) in Norway. Student satisfaction, task orientation, pedagogical atmosphere, supervisory relationship, and the premises of nursing on the ward were measured. Of the 250 students invited, 163 (66 %) completed the survey. Nursing students were largely satisfied with their clinical placement experiences, but they were more satisfied with hospital placements than home care placements. Supervision more than …
Does Replacing Face-to-face Lectures with Pre-recorded Video Lectures Affect Learning Outcomes?
2019
Videoing lectures have been popular during the past decade. The literature on the effect of video lectures is controversial. Some studies indicate that video lectures have a positive effect on learning outcomes and student satisfaction, while some state that there is no effect at all. In this paper, we share the results of a university undergraduate course, where half of the lectures were replaced by pre-recorded lectures. The results indicate that using pre-recorded lectures had a statistically significant positive effect on grades. Also, the students’ satisfaction levels were higher. peerReviewed
TESF Methodology for Statistics Education Improvement
2010
The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and sc…
Evaluation to support stakeholder centered design and continuous quality improvement in higher education services
2014
Abstract: Evaluation and self-evaluation procedures are commonly used in educational institutions to measure education services and research performance. This chapter describes the main opportunities that evaluation-based approaches can produce to support processes of design and continuous quality improvement in higher education institutions in the light of recent normative measures in Italy to address quality aspects of education services. Subsequently, a new approach – based on the ServQual conceptual model – that evaluates education services is used to carry out a strategic analysis of education services at the management engineering program at the University of Palermo, Italy.
How to build an e-learning product: factors for student/customer satisfaction
2013
Abstract The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning ( e-learning ) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing perspective and apply the Kano Model to propose a way to build a non-academic e-learning course that can achieve student satisfaction. We measure the relevance of e-learning requirements from university students’ perspective to identify their expectations about e-learning courses and obtain relevant characteristics that can help to plan an e-learning product capable of achieving high customer satisfac…
A Methodological Approach for Developing and Validating a Parsimonious and Robust Measurement Tool: The Academic E-Service Quality (ACEQUAL) Model
2021
Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students’ needs/necessities. These are considered crucial factors for dealing with the current academic competitive context. Therefore, the quality measurement process has to be precise and accurate, namely the measurement model on which it is based has to be parsimonious and robust. The present work proposes an effective and easy-to-use methodological approach suitable for supporting the structuring of a measurement tool. Its effectiveness is shown with reference to the academic e-service…
Enhanced TESF methodology for course excellence
2010
The need to achieve the excellence in services provided by a University has been object of study and research for several decades. Often, the focus is not only on the education service, but on several satellite services provided by a university. This article focuses on teaching, considered as a central service, believing (the authors) that the improvement actions of an academic institution should always start from this service. The work proposes the implementation of a tool able to measure student perceptions on certain selected aspects of the course. This tool is part of the Teaching Experiment and Student Feedback (TESF) methodology previously developed by the authors. Here, the steps to …
The Role of e-Tutor Competencies in Postgraduate e-Learning Courses: Spotlight on Emotion Management
2021
The role of e-learning in the existing and challenging educational era is crucial. However, it is necessary to overcome some drawbacks such as feelings of isolation and a lack of emotional contact. In this sense, emotion management is a key driver of student satisfaction in e-learning, which is significantly related to students’ motivation, learning, cognitive strategies, self-regulation, and personality antecedents in the classroom. This article examines an online postgraduate course in financial statements auditing, describing the resources used by the e-tutor to conduct affective tutorials, reduce students’ feelings of isolation, increase student involvement, and achieve success in e-lea…
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
2013
In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation method. However, considering that service performance evaluations are deeply based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unrelia…
Learning logs in foreign language study: Student views on their usefulness for learner autonomy
2017
Se han empleado diarios en una variedad de contextos de aprendizaje. Para realizar un diario en una clase de idioma extranjero, los alumnos anotan las actividades que realizan para estudiar, practicar, y/o mejorar su capacidad en la lengua meta. En el caso de un grado en Lenguas Modernas y Traducción ofertado en una universidad en el centro peninsular, 76 estudiantes tuvieron la opción de hacer un diario, un resumen semanal o un informe semanal acerca de sus búsquedas bibliográficas en cuanto a estrategias de aprendizaje. El presente artículo explica esas opciones e informa sobre las elecciones de los estudiantes, sus opiniones acerca de la utilidad de la actividad en general y sus impresio…